Ada vs Gladly
Ada and Gladly are both customer service and chat tools. Of the 850 stores we index, Gladly is on 24 (3%) and Ada on 7 (1%). No store we index uses both.
Ada and Gladly on the stores we index
Show the data
| Only Ada | 7 |
|---|---|
| Only Gladly | 24 |
| Both | 0 |
Ada
On 7 of 850 stores (1%)
We haven't checked Ada's features and prices yet.
Gladly
On 24 of 850 stores (3%)
We haven't checked Gladly's features and prices yet.
Switches
No stores we index have switched between Ada and Gladly yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Ada | Gladly |
|---|---|---|
| Shopify | 6 | 19 |
| Salesforce Commerce Cloud | 1 | 3 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Ada | Gladly |
|---|---|---|
| Fashion and accessories | 0 | 8 |
| Tech accessories | 1 | 4 |
| Beauty and skincare | 2 | 2 |
| Home and furniture | 2 | 2 |
| Sports and outdoor | 0 | 4 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Gladly
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure