Gladly vs Sierra
Gladly and Sierra are both customer service and chat tools. Of the 851 stores we index, Gladly is on 24 (3%) and Sierra on 5 (1%). 1 store uses both.
Gladly and Sierra on the stores we index
Show the data
| Only Gladly | 23 |
|---|---|
| Only Sierra | 4 |
| Both | 1 |
Gladly
On 24 of 851 stores (3%)
We haven't checked Gladly's features and prices yet.
Sierra
On 5 of 851 stores (1%)
We haven't checked Sierra's features and prices yet.
Switches
No stores we index have switched between Gladly and Sierra yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Gladly | Sierra |
|---|---|---|
| Shopify | 19 | 5 |
| Salesforce Commerce Cloud | 3 | 0 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Gladly | Sierra |
|---|---|---|
| Fashion and accessories | 8 | 3 |
| Sports and outdoor | 4 | 2 |
| Tech accessories | 4 | 0 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Gladly
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure