Happy Returns vs Redo
Happy Returns and Redo are both returns tools. Of the 851 stores we index, Redo is on 64 (8%) and Happy Returns on 5 (1%). No store we index uses both.
Happy Returns and Redo on the stores we index
Show the data
| Only Happy Returns | 5 |
|---|---|
| Only Redo | 64 |
| Both | 0 |
Happy Returns
On 5 of 851 stores (1%)
We haven't checked Happy Returns's features and prices yet.
Redo
On 64 of 851 stores (8%)
Redo is a Shopify app that runs post-purchase work for an online store: a returns and exchanges portal, claims for lost or damaged parcels, order tracking, shipping, email and SMS, and an AI agent that answers customers by text. You can start with the returns portal on a free plan.
- Self-serve returns and exchanges portal
- Redo covers the cost of return labels
- Self-serve portal for lost, damaged or stolen packages
- Order tracking page on your own site
- Texts shoppers about returns, exchanges and order questions
- Human-sent texts to recover abandoned carts
What it costs
Free plan
- Returns: Free
- Order tracking: $0.08 per tracked order (tracked orders)
- Email & SMS: Starting at $0.002 per send (sends)
- Recover: 10% of recovered revenue (recovered revenue)
- Support: $0.20/resolution (resolutions)
- Returns AI Agents: Custom pricing
From Redo's own homepage, pricing page and features page, checked 1 Nov 2026. Prices change, so check them before you buy.
Switches
No stores we index have switched between Happy Returns and Redo yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Happy Returns | Redo |
|---|---|---|
| Shopify | 3 | 64 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Happy Returns | Redo |
|---|---|---|
| Fashion and accessories | 2 | 16 |
| Sports and outdoor | 2 | 9 |
| Beauty and skincare | 0 | 6 |
| Food and drink | 0 | 6 |
| Gifts and stationery | 0 | 6 |
| Health and wellness | 0 | 5 |
| Home and furniture | 1 | 4 |
| Kids and baby | 0 | 5 |
| Pets | 0 | 4 |
| Tech accessories | 0 | 3 |
Stores using each, where the two have at least 3 between them.
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure