Stores using Freshchat
Customer service. Found on 4 of the 698 stores we index, not the whole market. Public pages don’t show every tool a store uses, so a tool missing here may still be in use.
By platform
| Platform | Stores using Freshchat | Share |
|---|---|---|
| Adobe Commerce (Magento) | 1 of 14 | 7% |
| Centra | 1 of 6 | too few stores |
| Not identified | 1 of 122 | 1% |
| Shopify | 1 of 498 | 0% |
By sector
| Sector | Stores using Freshchat | Share |
|---|---|---|
| Fashion and accessories | 2 of 173 | 1% |
| Health and wellness | 1 of 44 | 2% |
| Home and furniture | 1 of 79 | 1% |
Of the stores we index, not the whole market. Found in each store’s public pages, so the real numbers may be higher. How we measure
Over time
0% of indexed stores at the end of Oct 2026. The trend line starts once a second month is recorded.
Stores using Freshchat (4)
- Emma
- Eton Centra
- Optimum Nutrition Shopify
- Seasalt Cornwall Adobe Commerce (Magento)