Stores using LiveChat

Customer service. Found on 4 of the 698 stores we index, not the whole market. Public pages don’t show every tool a store uses, so a tool missing here may still be in use.

By platform

Platform	Stores using LiveChat	Share
Adobe Commerce (Magento)	2 of 14	14%
Not identified	1 of 122	1%
Shopify	1 of 498	0%

By sector

Sector	Stores using LiveChat	Share
Home and furniture	3 of 79	4%
Food and drink	1 of 69	1%

Of the stores we index, not the whole market. Found in each store’s public pages, so the real numbers may be higher. How we measure

Over time

0% of indexed stores at the end of Oct 2026. The trend line starts once a second month is recorded.

Stores using LiveChat (4)

Cox & Cox Adobe Commerce (Magento)
Lindt Adobe Commerce (Magento)
Oliver Bonas
Sixpenny Shopify