Freshchat vs Gladly
Freshchat and Gladly are both customer service and chat tools. Of the 850 stores we index, Gladly is on 24 (3%) and Freshchat on 5 (1%). No store we index uses both.
Freshchat and Gladly on the stores we index
Show the data
| Only Freshchat | 5 |
|---|---|
| Only Gladly | 24 |
| Both | 0 |
Freshchat
On 5 of 850 stores (1%)
We haven't checked Freshchat's features and prices yet.
Gladly
On 24 of 850 stores (3%)
We haven't checked Gladly's features and prices yet.
Switches
No stores we index have switched between Freshchat and Gladly yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Freshchat | Gladly |
|---|---|---|
| Shopify | 1 | 19 |
| Salesforce Commerce Cloud | 0 | 3 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Freshchat | Gladly |
|---|---|---|
| Fashion and accessories | 2 | 8 |
| Sports and outdoor | 0 | 4 |
| Tech accessories | 0 | 4 |
| Home and furniture | 1 | 2 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Gladly
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure