Gladly vs Kustomer
Gladly and Kustomer are both customer service and chat tools. Of the 850 stores we index, Gladly is on 24 (3%) and Kustomer on 21 (2%). No store we index uses both.
Gladly and Kustomer on the stores we index
Show the data
| Only Gladly | 24 |
|---|---|
| Only Kustomer | 21 |
| Both | 0 |
Gladly
On 24 of 850 stores (3%)
We haven't checked Gladly's features and prices yet.
Kustomer
On 21 of 850 stores (2%)
We haven't checked Kustomer's features and prices yet.
Switches
No stores we index have switched between Gladly and Kustomer yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Gladly | Kustomer |
|---|---|---|
| Shopify | 19 | 19 |
| Salesforce Commerce Cloud | 3 | 0 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Gladly | Kustomer |
|---|---|---|
| Fashion and accessories | 8 | 5 |
| Beauty and skincare | 2 | 5 |
| Sports and outdoor | 4 | 1 |
| Food and drink | 0 | 4 |
| Pets | 2 | 2 |
| Tech accessories | 4 | 0 |
| Home and furniture | 2 | 1 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Gladly · All the alternatives to Kustomer
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure