Alternatives to Kustomer
10 other customer service and chat tools are on the stores we index. Gorgias is the most used, on 204 of 850 stores (24%), then Zendesk on 70. Kustomer itself is on 21 (2%).
Kustomer and its alternatives
Show the data
| Kustomer (this tool) | 2% |
|---|---|
| Gorgias | 24% |
| Zendesk | 8% |
| Gladly | 3% |
| Salesforce Embedded Service | 2% |
| Richpanel | 1% |
| Ada | 1% |
| Freshchat | 1% |
Every alternative
| Tool | Stores | Also use Kustomer | Compare |
|---|---|---|---|
| Gorgias | 204 (24%) | 2 | Compare |
| Zendesk | 70 (8%) | 0 | Compare |
| Gladly | 24 (3%) | 0 | Compare |
| Salesforce Embedded Service | 21 (2%) | 0 | Compare |
| Richpanel | 12 (1%) | 0 | Compare |
| Ada | 7 (1%) | 0 | Compare |
| Freshchat | 5 (1%) | 0 | Compare |
| Intercom | 4 (under 1%) | 0 | |
| LiveChat | 4 (under 1%) | 0 | |
| Tidio | 3 (under 1%) | 0 |
Switches
No stores we index have switched between Kustomer and another customer service and chat tool yet. We record what each store uses at the end of every month, so switches show here as they happen.
By industry
Where Kustomer is on at least 5 stores, the most used alternative there.
- Beauty and skincare: Kustomer on 5 of 121; Gorgias on 47 · see the whole industry
- Fashion and accessories: Kustomer on 5 of 190; Gorgias on 60 · see the whole industry
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure