Customer service and chat in fashion and accessories stores
89 of the 189 fashion and accessories stores we index use a customer service and chat tool we can detect (47%), more than across all the stores we index (43%). Gorgias is the most used, on 60 stores, then Zendesk on 15.
Customer service and chat tools in fashion and accessories stores
Show the data
| Gorgias | 32% |
|---|---|
| Zendesk | 8% |
| Gladly | 4% |
| Kustomer | 3% |
| Freshchat | 1% |
| Kundo | 1% |
| Salesforce Embedded Service | 1% |
The split among customer service and chat tools found
Show the data
| Gorgias | 65% |
|---|---|
| Zendesk | 16% |
| Gladly | 9% |
| Other | 10% |
89 of 189 fashion and accessories stores (47%) use a customer service and chat tool we detect, against 43% of all 846 stores we index. Found in each store’s public pages, so the real numbers may be higher. How we measure
Every tool
- Gorgias on 60 stores (32%)
- Zendesk on 15 stores (8%)
- Gladly on 8 stores (4%)
- Kustomer on 5 stores (3%)
- Freshchat on 2 stores (1%)
- Kundo on 1 store (1%)
- Salesforce Embedded Service on 1 store (1%)
The stores (89)
- Agolde Gorgias
- Alex and Ani Kustomer
- Anya Hindmarch Zendesk
- Astrid & Miyu Gorgias
- Beginning Boutique Gorgias
- Birdies Gorgias
- Bonobos Zendesk
- Brahmin Gorgias
- Buck Mason Gladly
- by charlotte Gorgias
- Cariuma Gorgias
- Christopher Ward Zendesk
- Cult Gaia Kustomer
- Culture Kings Gorgias
- Daisy London Gorgias
- Damson Madder Gorgias
- Dinny Hall Gorgias
- Dôen Gladly
- Dower & Hall Gorgias, Zendesk
- Edge of Ember Gorgias
- END. Gorgias
- Eton Freshchat
- Faithfull the Brand Gorgias
- Finisterre Gorgias
- Frankies Bikinis Gorgias
- Girlfriend Collective Gorgias
- Hunza G Zendesk
- James Avery Salesforce Embedded Service
- Khaite Gorgias
- Kith Gorgias
- Koio Gorgias
- Ksubi Gorgias
- Loeffler Randall Gorgias
- Loquet London Zendesk
- Lovisa Gorgias
- Lucy & Yak Gorgias
- Mack Weldon Gorgias
- Marine Layer Gorgias
- Mejuri Gorgias
- Métier Gorgias
- Mother Gorgias
- Negative Underwear Gorgias
- Ninety Percent Gorgias
- Nisolo Kustomer
- Orelia Gorgias
- Otiumberg Gorgias
- Outerknown Gorgias
- PANGAIA Gorgias
- Petal & Pup Gorgias
- Polène Zendesk
- Princess Polly Gorgias
- Re/Done Gorgias
- Represent Zendesk
- Ring Concierge Gorgias
- RIXO Zendesk
- Rothy's Gladly
- Rouje Gorgias
- Sandqvist Kundo
- Seasalt Cornwall Freshchat
- Selkie Gorgias
- Showpo Gorgias, Zendesk
- Smythson Zendesk
- Solid & Striped Gorgias
- Sosandar Zendesk
- Spell Gorgias
- Steve Madden Gorgias
- Strathberry Gorgias
- Stüssy Gorgias
- Summersalt Kustomer
- TALA Gorgias
- Taylor Stitch Gorgias
- Ted Baker Gorgias
- Telfar Gorgias
- Ten Thousand Gladly
- tentree Gladly
- The Cambridge Satchel Company Gorgias
- ThirdLove Gladly
- Thursday Boot Company Zendesk
- Tiger Mist Gorgias
- Timex Gorgias
- Tommy John Gorgias
- Tory Burch Gladly
- UGG Gladly, Zendesk
- Unbound Merino Gorgias
- Universal Standard Gorgias
- UNTUCKit Kustomer
- VEJA Zendesk
- Wandler Gorgias
- Western Rise Gorgias