Stores using Salesforce Embedded Service
Customer service. Found on 14 of the 698 stores we index, not the whole market. Public pages don’t show every tool a store uses, so a tool missing here may still be in use.
By platform
| Platform | Stores using Salesforce Embedded Service | Share |
|---|---|---|
| Salesforce Commerce Cloud | 5 of 42 | 12% |
| Shopify | 5 of 498 | 1% |
| Not identified | 4 of 122 | 3% |
By sector
| Sector | Stores using Salesforce Embedded Service | Share |
|---|---|---|
| Beauty and skincare | 3 of 118 | 3% |
| Home and furniture | 3 of 79 | 4% |
| Health and wellness | 2 of 44 | 5% |
| Tech accessories | 2 of 45 | 4% |
| Fashion and accessories | 1 of 173 | 1% |
| Kids and baby | 1 of 41 | 2% |
| Large retailers | 1 of 18 | 6% |
| Pets | 1 of 41 | 2% |
Of the stores we index, not the whole market. Found in each store’s public pages, so the real numbers may be higher. How we measure
Over time
0% of indexed stores at the end of Oct 2026. The trend line starts once a second month is recorded.
Stores using Salesforce Embedded Service (14)
- Breville
- Casper Shopify
- Drunk Elephant Salesforce Commerce Cloud
- Dunelm
- Halfords Salesforce Commerce Cloud
- James Avery Salesforce Commerce Cloud
- Marshall Salesforce Commerce Cloud
- Munchkin Shopify
- Olaplex Shopify
- Sure Petcare
- The Ordinary Salesforce Commerce Cloud
- Thorne
- Tonal Shopify
- Vital Proteins Shopify