Customer service and chat in beauty and skincare stores
66 of the 121 beauty and skincare stores we index use a customer service and chat tool we can detect (55%), more than across all the stores we index (43%). Gorgias is the most used, on 47 stores, then Zendesk on 8.
Customer service and chat tools in beauty and skincare stores
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| Gorgias | 39% |
|---|---|
| Zendesk | 7% |
| Kustomer | 4% |
| Salesforce Embedded Service | 2% |
| Ada | 2% |
| Gladly | 2% |
| Richpanel | 2% |
| Tidio | 1% |
The split among customer service and chat tools found
Show the data
| Gorgias | 68% |
|---|---|
| Zendesk | 11% |
| Kustomer | 7% |
| Other | 14% |
66 of 121 beauty and skincare stores (55%) use a customer service and chat tool we detect, against 43% of all 846 stores we index. Found in each store’s public pages, so the real numbers may be higher. How we measure
Every tool
- Gorgias on 47 stores (39%)
- Zendesk on 8 stores (7%)
- Kustomer on 5 stores (4%)
- Salesforce Embedded Service on 3 stores (2%)
- Ada on 2 stores (2%)
- Gladly on 2 stores (2%)
- Richpanel on 2 stores (2%)
- Tidio on 1 store (1%)
The stores (66)
- 111Skin Gorgias
- Allies of Skin Gorgias
- amika Gorgias
- Anastasia Beverly Hills Gorgias
- Beauty Pie Gorgias
- Bondi Sands Gorgias
- Briogeo Gorgias
- Coco & Eve Gorgias
- ColourPop Gorgias
- Crown Affair Gorgias
- Danessa Myricks Beauty Gorgias
- Dermalogica Zendesk
- Dollar Shave Club Gorgias
- Dr. Squatch Gorgias
- Drunk Elephant Salesforce Embedded Service
- e.l.f. Cosmetics Kustomer
- Elemis Zendesk
- Every Man Jack Gorgias
- Farmacy Gorgias
- Fenty Beauty Gorgias
- Function of Beauty Gorgias
- Fussy Gorgias
- Gisou Gorgias
- Glamnetic Gorgias
- Glossier Gorgias
- Glow Recipe Kustomer
- Harry's Gorgias
- Henry Rose Gorgias
- Hourglass Gorgias
- ILIA Gorgias
- Jeffree Star Cosmetics Gorgias
- Jones Road Richpanel
- JVN Gorgias
- K18 Gorgias
- Kate Somerville Gorgias, Zendesk
- Kinship Gorgias
- Kopari Gorgias
- Kosas Gorgias
- KraveBeauty Gorgias
- Lime Crime Gorgias
- Merit Gladly
- Moroccanoil Ada
- Morphe Gorgias
- Nécessaire Gorgias
- Olaplex Salesforce Embedded Service
- Olive & June Gorgias, Kustomer
- Pat McGrath Labs Gorgias
- Patrick Ta Gorgias
- rhode Kustomer
- Rose Inc Ada
- Salt & Stone Richpanel
- Skinfix Gorgias
- Sol de Janeiro Gorgias
- Starface Gorgias
- Sunday Riley Tidio, Zendesk
- Supergoop! Gorgias
- The Body Shop Gorgias, Zendesk
- The INKEY List Gorgias
- The Ordinary Salesforce Embedded Service
- Topicals Gorgias
- Trinny London Zendesk
- Vegamour Gorgias
- Versed Zendesk
- Victoria Beckham Beauty Gladly
- Westman Atelier Kustomer
- wet n wild Zendesk