Kustomer vs Salesforce Embedded Service
Kustomer and Salesforce Embedded Service are both customer service and chat tools. Of the 850 stores we index, Kustomer is on 21 (2%) and Salesforce Embedded Service on 21 (2%). No store we index uses both.
Kustomer and Salesforce Embedded Service on the stores we index
Show the data
| Only Kustomer | 21 |
|---|---|
| Only Salesforce Embedded Service | 21 |
| Both | 0 |
Kustomer
On 21 of 850 stores (2%)
We haven't checked Kustomer's features and prices yet.
Salesforce Embedded Service
On 21 of 850 stores (2%)
We haven't checked Salesforce Embedded Service's features and prices yet.
Switches
No stores we index have switched between Kustomer and Salesforce Embedded Service yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Kustomer | Salesforce Embedded Service |
|---|---|---|
| Shopify | 19 | 5 |
| Salesforce Commerce Cloud | 0 | 12 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Kustomer | Salesforce Embedded Service |
|---|---|---|
| Beauty and skincare | 5 | 3 |
| Fashion and accessories | 5 | 1 |
| Food and drink | 4 | 0 |
| Gifts and stationery | 1 | 3 |
| Home and furniture | 1 | 3 |
| Sports and outdoor | 1 | 3 |
| Health and wellness | 1 | 2 |
| Kids and baby | 1 | 2 |
| Pets | 2 | 1 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Kustomer · All the alternatives to Salesforce Embedded Service
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure