Alternatives to Salesforce Embedded Service
10 other customer service and chat tools are on the stores we index. Gorgias is the most used, on 204 of 850 stores (24%), then Zendesk on 70. Salesforce Embedded Service itself is on 21 (2%).
Salesforce Embedded Service and its alternatives
Show the data
| Salesforce Embedded Service (this tool) | 2% |
|---|---|
| Gorgias | 24% |
| Zendesk | 8% |
| Gladly | 3% |
| Kustomer | 2% |
| Richpanel | 1% |
| Ada | 1% |
| Freshchat | 1% |
Every alternative
| Tool | Stores | Also use Salesforce Embedded Service | Compare |
|---|---|---|---|
| Gorgias | 204 (24%) | 0 | Compare |
| Zendesk | 70 (8%) | 0 | Compare |
| Gladly | 24 (3%) | 0 | Compare |
| Kustomer | 21 (2%) | 0 | Compare |
| Richpanel | 12 (1%) | 0 | |
| Ada | 7 (1%) | 1 | |
| Freshchat | 5 (1%) | 0 | |
| Intercom | 4 (under 1%) | 0 | |
| LiveChat | 4 (under 1%) | 0 | |
| Tidio | 3 (under 1%) | 0 |
Switches
No stores we index have switched between Salesforce Embedded Service and another customer service and chat tool yet. We record what each store uses at the end of every month, so switches show here as they happen.
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure