Gorgias vs Salesforce Embedded Service
Gorgias and Salesforce Embedded Service are both customer service and chat tools. Of the 850 stores we index, Gorgias is on 204 (24%) and Salesforce Embedded Service on 21 (2%). No store we index uses both.
Gorgias and Salesforce Embedded Service on the stores we index
Show the data
| Only Gorgias | 204 |
|---|---|
| Only Salesforce Embedded Service | 21 |
| Both | 0 |
Gorgias
On 204 of 850 stores (24%)
We haven't checked Gorgias's features and prices yet.
Salesforce Embedded Service
On 21 of 850 stores (2%)
We haven't checked Salesforce Embedded Service's features and prices yet.
Switches
No stores we index have switched between Gorgias and Salesforce Embedded Service yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Gorgias | Salesforce Embedded Service |
|---|---|---|
| Shopify | 203 | 5 |
| Salesforce Commerce Cloud | 0 | 12 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Gorgias | Salesforce Embedded Service |
|---|---|---|
| Fashion and accessories | 60 | 1 |
| Beauty and skincare | 47 | 3 |
| Sports and outdoor | 18 | 3 |
| Health and wellness | 15 | 2 |
| Home and furniture | 14 | 3 |
| Gifts and stationery | 13 | 3 |
| Kids and baby | 13 | 2 |
| Food and drink | 13 | 0 |
| Pets | 7 | 1 |
| Tech accessories | 4 | 2 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Gorgias · All the alternatives to Salesforce Embedded Service
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure