Alternatives to Gorgias
10 other customer service and chat tools are on the stores we index. Zendesk is the most used, on 70 of 850 stores (8%), then Gladly on 24. Gorgias itself is on 204 (24%).
Gorgias and its alternatives
Show the data
| Gorgias (this tool) | 24% |
|---|---|
| Zendesk | 8% |
| Gladly | 3% |
| Kustomer | 2% |
| Salesforce Embedded Service | 2% |
| Richpanel | 1% |
| Ada | 1% |
| Freshchat | 1% |
Every alternative
| Tool | Stores | Also use Gorgias | Compare |
|---|---|---|---|
| Zendesk | 70 (8%) | 4 | Compare |
| Gladly | 24 (3%) | 0 | Compare |
| Kustomer | 21 (2%) | 2 | Compare |
| Salesforce Embedded Service | 21 (2%) | 0 | Compare |
| Richpanel | 12 (1%) | 1 | Compare |
| Ada | 7 (1%) | 1 | Compare |
| Freshchat | 5 (1%) | 0 | Compare |
| Intercom | 4 (under 1%) | 0 | |
| LiveChat | 4 (under 1%) | 0 | |
| Tidio | 3 (under 1%) | 0 |
Switches
No stores we index have switched between Gorgias and another customer service and chat tool yet. We record what each store uses at the end of every month, so switches show here as they happen.
By industry
Where Gorgias is on at least 5 stores, the most used alternative there.
- Fashion and accessories: Gorgias on 60 of 190; Zendesk on 15 · see the whole industry
- Beauty and skincare: Gorgias on 47 of 121; Zendesk on 8 · see the whole industry
- Sports and outdoor: Gorgias on 18 of 92; Zendesk on 10 · see the whole industry
- Health and wellness: Gorgias on 15 of 57; Richpanel on 3
- Home and furniture: Gorgias on 14 of 81; Zendesk on 10 · see the whole industry
- Food and drink: Gorgias on 13 of 71; Zendesk on 6
- Gifts and stationery: Gorgias on 13 of 66; Zendesk on 7
- Kids and baby: Gorgias on 13 of 53; Zendesk on 4
- Pets: Gorgias on 7 of 53; Zendesk on 5
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure