Customer service and chat in home and furniture stores
36 of the 81 home and furniture stores we index use a customer service and chat tool we can detect (44%), more than across all the stores we index (43%). Gorgias is the most used, on 14 stores, then Zendesk on 10.
Customer service and chat tools in home and furniture stores
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| Gorgias | 17% |
|---|---|
| Zendesk | 12% |
| LiveChat | 4% |
| Salesforce Embedded Service | 4% |
| Ada | 2% |
| Gladly | 2% |
| Freshchat | 1% |
| Intercom | 1% |
The split among customer service and chat tools found
Show the data
| Gorgias | 37% |
|---|---|
| Zendesk | 26% |
| LiveChat | 8% |
| Other | 29% |
36 of 81 home and furniture stores (44%) use a customer service and chat tool we detect, against 43% of all 846 stores we index. Found in each store’s public pages, so the real numbers may be higher. How we measure
Every tool
- Gorgias on 14 stores (17%)
- Zendesk on 10 stores (12%)
- LiveChat on 3 stores (4%)
- Salesforce Embedded Service on 3 stores (4%)
- Ada on 2 stores (2%)
- Gladly on 2 stores (2%)
- Freshchat on 1 store (1%)
- Intercom on 1 store (1%)
- Kustomer on 1 store (1%)
- Richpanel on 1 store (1%)
The stores (36)
- Albany Park Ada
- Arlo & Jacob Zendesk
- Avocado Intercom
- BÉIS Gorgias
- Benchmade Modern Zendesk
- Boll & Branch Zendesk
- Breville Salesforce Embedded Service
- BrüMate Gorgias
- Burrow Gladly
- CALPAK Gorgias
- Casper Salesforce Embedded Service
- Cox & Cox LiveChat
- Dagne Dover Gorgias
- Dunelm Salesforce Embedded Service
- Emma Freshchat
- Floyd Ada, Gorgias
- Graham & Green Zendesk
- Heal's Gorgias
- Joseph Joseph Zendesk
- Lomi Richpanel
- Lulu and Georgia Zendesk
- Made In Gladly
- McGee & Co. Kustomer
- Oliver Bonas LiveChat, Zendesk
- Our Place Gorgias
- Owala Gorgias
- Parachute Gorgias
- Public Goods Gorgias
- Sijo Gorgias
- Simba Zendesk
- Sixpenny LiveChat
- Swoon Zendesk
- TUSHY Gorgias
- UPPAbaby Zendesk
- W&P Gorgias
- Yardbird Gorgias