Freshchat vs Gorgias
Freshchat and Gorgias are both customer service and chat tools. Of the 850 stores we index, Gorgias is on 204 (24%) and Freshchat on 5 (1%). No store we index uses both.
Freshchat and Gorgias on the stores we index
Show the data
| Only Freshchat | 5 |
|---|---|
| Only Gorgias | 204 |
| Both | 0 |
Freshchat
On 5 of 850 stores (1%)
We haven't checked Freshchat's features and prices yet.
Gorgias
On 204 of 850 stores (24%)
We haven't checked Gorgias's features and prices yet.
Switches
No stores we index have switched between Freshchat and Gorgias yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Freshchat | Gorgias |
|---|---|---|
| Shopify | 1 | 203 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Freshchat | Gorgias |
|---|---|---|
| Fashion and accessories | 2 | 60 |
| Beauty and skincare | 0 | 47 |
| Sports and outdoor | 0 | 18 |
| Health and wellness | 1 | 15 |
| Home and furniture | 1 | 14 |
| Gifts and stationery | 1 | 13 |
| Food and drink | 0 | 13 |
| Kids and baby | 0 | 13 |
| Pets | 0 | 7 |
| Tech accessories | 0 | 4 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Gorgias
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure