Gorgias vs Zendesk
Gorgias and Zendesk are both customer service and chat tools. Of the 850 stores we index, Gorgias is on 204 (24%) and Zendesk on 70 (8%). 4 stores use both.
Gorgias and Zendesk on the stores we index
Show the data
| Only Gorgias | 200 |
|---|---|
| Only Zendesk | 66 |
| Both | 4 |
Gorgias
On 204 of 850 stores (24%)
We haven't checked Gorgias's features and prices yet.
Zendesk
On 70 of 850 stores (8%)
We haven't checked Zendesk's features and prices yet.
Switches
No stores we index have switched between Gorgias and Zendesk yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Gorgias | Zendesk |
|---|---|---|
| Shopify | 203 | 38 |
| Adobe Commerce (Magento) | 0 | 11 |
| Salesforce Commerce Cloud | 0 | 4 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Gorgias | Zendesk |
|---|---|---|
| Fashion and accessories | 60 | 15 |
| Beauty and skincare | 47 | 8 |
| Sports and outdoor | 18 | 10 |
| Home and furniture | 14 | 10 |
| Gifts and stationery | 13 | 7 |
| Food and drink | 13 | 6 |
| Health and wellness | 15 | 2 |
| Kids and baby | 13 | 4 |
| Pets | 7 | 5 |
| Tech accessories | 4 | 3 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Gorgias · All the alternatives to Zendesk
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure