Alternatives to Zendesk
10 other customer service and chat tools are on the stores we index. Gorgias is the most used, on 204 of 850 stores (24%), then Gladly on 24. Zendesk itself is on 70 (8%).
Zendesk and its alternatives
Show the data
| Zendesk (this tool) | 8% |
|---|---|
| Gorgias | 24% |
| Gladly | 3% |
| Kustomer | 2% |
| Salesforce Embedded Service | 2% |
| Richpanel | 1% |
| Ada | 1% |
| Freshchat | 1% |
Every alternative
| Tool | Stores | Also use Zendesk | Compare |
|---|---|---|---|
| Gorgias | 204 (24%) | 4 | Compare |
| Gladly | 24 (3%) | 1 | Compare |
| Kustomer | 21 (2%) | 0 | Compare |
| Salesforce Embedded Service | 21 (2%) | 0 | Compare |
| Richpanel | 12 (1%) | 0 | Compare |
| Ada | 7 (1%) | 0 | Compare |
| Freshchat | 5 (1%) | 1 | Compare |
| Intercom | 4 (under 1%) | 0 | |
| LiveChat | 4 (under 1%) | 2 | |
| Tidio | 3 (under 1%) | 1 |
Switches
No stores we index have switched between Zendesk and another customer service and chat tool yet. We record what each store uses at the end of every month, so switches show here as they happen.
By industry
Where Zendesk is on at least 5 stores, the most used alternative there.
- Fashion and accessories: Zendesk on 15 of 190; Gorgias on 60 · see the whole industry
- Sports and outdoor: Zendesk on 10 of 92; Gorgias on 18 · see the whole industry
- Home and furniture: Zendesk on 10 of 81; Gorgias on 14 · see the whole industry
- Beauty and skincare: Zendesk on 8 of 121; Gorgias on 47 · see the whole industry
- Gifts and stationery: Zendesk on 7 of 66; Gorgias on 13
- Food and drink: Zendesk on 6 of 71; Gorgias on 13
- Pets: Zendesk on 5 of 53; Gorgias on 7
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure