Gladly vs Zendesk
Gladly and Zendesk are both customer service and chat tools. Of the 850 stores we index, Zendesk is on 70 (8%) and Gladly on 24 (3%). 1 store uses both.
Gladly and Zendesk on the stores we index
Show the data
| Only Gladly | 23 |
|---|---|
| Only Zendesk | 69 |
| Both | 1 |
Gladly
On 24 of 850 stores (3%)
We haven't checked Gladly's features and prices yet.
Zendesk
On 70 of 850 stores (8%)
We haven't checked Zendesk's features and prices yet.
Switches
No stores we index have switched between Gladly and Zendesk yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Gladly | Zendesk |
|---|---|---|
| Shopify | 19 | 38 |
| Adobe Commerce (Magento) | 0 | 11 |
| Salesforce Commerce Cloud | 3 | 4 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Gladly | Zendesk |
|---|---|---|
| Fashion and accessories | 8 | 15 |
| Sports and outdoor | 4 | 10 |
| Home and furniture | 2 | 10 |
| Beauty and skincare | 2 | 8 |
| Gifts and stationery | 1 | 7 |
| Pets | 2 | 5 |
| Tech accessories | 4 | 3 |
| Food and drink | 0 | 6 |
| Kids and baby | 0 | 4 |
| Health and wellness | 1 | 2 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Gladly · All the alternatives to Zendesk
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure