Salesforce Embedded Service vs Zendesk
Salesforce Embedded Service and Zendesk are both customer service and chat tools. Of the 850 stores we index, Zendesk is on 70 (8%) and Salesforce Embedded Service on 21 (2%). No store we index uses both.
Salesforce Embedded Service and Zendesk on the stores we index
Show the data
| Only Salesforce Embedded Service | 21 |
|---|---|
| Only Zendesk | 70 |
| Both | 0 |
Salesforce Embedded Service
On 21 of 850 stores (2%)
We haven't checked Salesforce Embedded Service's features and prices yet.
Zendesk
On 70 of 850 stores (8%)
We haven't checked Zendesk's features and prices yet.
Switches
No stores we index have switched between Salesforce Embedded Service and Zendesk yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Salesforce Embedded Service | Zendesk |
|---|---|---|
| Shopify | 5 | 38 |
| Salesforce Commerce Cloud | 12 | 4 |
| Adobe Commerce (Magento) | 0 | 11 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Salesforce Embedded Service | Zendesk |
|---|---|---|
| Fashion and accessories | 1 | 15 |
| Home and furniture | 3 | 10 |
| Sports and outdoor | 3 | 10 |
| Beauty and skincare | 3 | 8 |
| Gifts and stationery | 3 | 7 |
| Food and drink | 0 | 6 |
| Kids and baby | 2 | 4 |
| Pets | 1 | 5 |
| Tech accessories | 2 | 3 |
| Health and wellness | 2 | 2 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Salesforce Embedded Service · All the alternatives to Zendesk
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure