Richpanel vs Zendesk
Richpanel and Zendesk are both customer service and chat tools. Of the 850 stores we index, Zendesk is on 70 (8%) and Richpanel on 12 (1%). No store we index uses both.
Richpanel and Zendesk on the stores we index
Show the data
| Only Richpanel | 12 |
|---|---|
| Only Zendesk | 70 |
| Both | 0 |
Richpanel
On 12 of 850 stores (1%)
We haven't checked Richpanel's features and prices yet.
Zendesk
On 70 of 850 stores (8%)
We haven't checked Zendesk's features and prices yet.
Switches
No stores we index have switched between Richpanel and Zendesk yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Richpanel | Zendesk |
|---|---|---|
| Shopify | 11 | 38 |
| Adobe Commerce (Magento) | 0 | 11 |
| Salesforce Commerce Cloud | 0 | 4 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Richpanel | Zendesk |
|---|---|---|
| Fashion and accessories | 0 | 15 |
| Home and furniture | 1 | 10 |
| Sports and outdoor | 1 | 10 |
| Beauty and skincare | 2 | 8 |
| Gifts and stationery | 1 | 7 |
| Food and drink | 1 | 6 |
| Pets | 1 | 5 |
| Health and wellness | 3 | 2 |
| Tech accessories | 2 | 3 |
| Kids and baby | 0 | 4 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Richpanel · All the alternatives to Zendesk
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure