Alternatives to Richpanel
10 other customer service and chat tools are on the stores we index. Gorgias is the most used, on 204 of 850 stores (24%), then Zendesk on 70. Richpanel itself is on 12 (1%).
Richpanel and its alternatives
Show the data
| Richpanel (this tool) | 1% |
|---|---|
| Gorgias | 24% |
| Zendesk | 8% |
| Gladly | 3% |
| Kustomer | 2% |
| Salesforce Embedded Service | 2% |
| Ada | 1% |
| Freshchat | 1% |
Every alternative
| Tool | Stores | Also use Richpanel | Compare |
|---|---|---|---|
| Gorgias | 204 (24%) | 1 | Compare |
| Zendesk | 70 (8%) | 0 | Compare |
| Gladly | 24 (3%) | 0 | Compare |
| Kustomer | 21 (2%) | 0 | Compare |
| Salesforce Embedded Service | 21 (2%) | 0 | |
| Ada | 7 (1%) | 0 | |
| Freshchat | 5 (1%) | 0 | |
| Intercom | 4 (under 1%) | 0 | |
| LiveChat | 4 (under 1%) | 0 | |
| Tidio | 3 (under 1%) | 0 |
Switches
No stores we index have switched between Richpanel and another customer service and chat tool yet. We record what each store uses at the end of every month, so switches show here as they happen.
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure