Kustomer vs Zendesk
Kustomer and Zendesk are both customer service and chat tools. Of the 850 stores we index, Zendesk is on 70 (8%) and Kustomer on 21 (2%). No store we index uses both.
Kustomer and Zendesk on the stores we index
Show the data
| Only Kustomer | 21 |
|---|---|
| Only Zendesk | 70 |
| Both | 0 |
Kustomer
On 21 of 850 stores (2%)
We haven't checked Kustomer's features and prices yet.
Zendesk
On 70 of 850 stores (8%)
We haven't checked Zendesk's features and prices yet.
Switches
No stores we index have switched between Kustomer and Zendesk yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Kustomer | Zendesk |
|---|---|---|
| Shopify | 19 | 38 |
| Adobe Commerce (Magento) | 0 | 11 |
| Salesforce Commerce Cloud | 0 | 4 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Kustomer | Zendesk |
|---|---|---|
| Fashion and accessories | 5 | 15 |
| Beauty and skincare | 5 | 8 |
| Home and furniture | 1 | 10 |
| Sports and outdoor | 1 | 10 |
| Food and drink | 4 | 6 |
| Gifts and stationery | 1 | 7 |
| Pets | 2 | 5 |
| Kids and baby | 1 | 4 |
| Health and wellness | 1 | 2 |
| Tech accessories | 0 | 3 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Kustomer · All the alternatives to Zendesk
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure