Customer service and chat in sports and outdoor stores
37 of the 92 sports and outdoor stores we index use a customer service and chat tool we can detect (40%), fewer than across all the stores we index (43%). Gorgias is the most used, on 18 stores, then Zendesk on 10.
Customer service and chat tools in sports and outdoor stores
Show the data
| Gorgias | 20% |
|---|---|
| Zendesk | 11% |
| Gladly | 4% |
| Salesforce Embedded Service | 3% |
| Kustomer | 1% |
| Richpanel | 1% |
The split among customer service and chat tools found
Show the data
| Gorgias | 48% |
|---|---|
| Zendesk | 27% |
| Gladly | 11% |
| Other | 14% |
37 of 92 sports and outdoor stores (40%) use a customer service and chat tool we detect, against 43% of all 846 stores we index. Found in each store’s public pages, so the real numbers may be higher. How we measure
Every tool
- Gorgias on 18 stores (20%)
- Zendesk on 10 stores (11%)
- Gladly on 4 stores (4%)
- Salesforce Embedded Service on 3 stores (3%)
- Kustomer on 1 store (1%)
- Richpanel on 1 store (1%)
The stores (37)
- 100% Gorgias
- Bad Birdie Gorgias
- Beyond Yoga Gorgias
- Billabong Gorgias
- Black Diamond Zendesk
- Burton Gorgias
- Chaco Salesforce Embedded Service
- Cotopaxi Kustomer
- Cotswold Outdoor Zendesk
- Danner Zendesk
- Darn Tough Zendesk
- evo Gladly
- Gossamer Gear Richpanel
- Gregory Gladly
- Haglöfs Zendesk
- Hyperlite Mountain Gear Gorgias
- Jones Snowboards Gorgias
- KEEN Gladly
- Le Col Gorgias
- Malbon Golf Gorgias
- Manduka Gorgias
- Merrell Salesforce Embedded Service
- Mizuno Zendesk
- Muc-Off Gorgias
- Nathan Gorgias
- O'Neill Gorgias
- Pas Normal Studios Gorgias
- Polar Zendesk
- PUMA Zendesk
- Quiksilver Gorgias
- Reebok Gorgias
- Satisfy Gorgias
- Saucony Salesforce Embedded Service
- Troy Lee Designs Gladly
- Wahoo Zendesk
- Zone3 Gorgias
- Zpacks Zendesk