Freshchat vs Zendesk
Freshchat and Zendesk are both customer service and chat tools. Of the 850 stores we index, Zendesk is on 70 (8%) and Freshchat on 5 (1%). 1 store uses both.
Freshchat and Zendesk on the stores we index
Show the data
| Only Freshchat | 4 |
|---|---|
| Only Zendesk | 69 |
| Both | 1 |
Freshchat
On 5 of 850 stores (1%)
We haven't checked Freshchat's features and prices yet.
Zendesk
On 70 of 850 stores (8%)
We haven't checked Zendesk's features and prices yet.
Switches
No stores we index have switched between Freshchat and Zendesk yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Freshchat | Zendesk |
|---|---|---|
| Shopify | 1 | 38 |
| Adobe Commerce (Magento) | 2 | 11 |
| Salesforce Commerce Cloud | 0 | 4 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Freshchat | Zendesk |
|---|---|---|
| Fashion and accessories | 2 | 15 |
| Home and furniture | 1 | 10 |
| Sports and outdoor | 0 | 10 |
| Beauty and skincare | 0 | 8 |
| Gifts and stationery | 1 | 7 |
| Food and drink | 0 | 6 |
| Pets | 0 | 5 |
| Kids and baby | 0 | 4 |
| Health and wellness | 1 | 2 |
| Tech accessories | 0 | 3 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Zendesk
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure