Gladly vs Salesforce Embedded Service
Gladly and Salesforce Embedded Service are both customer service and chat tools. Of the 850 stores we index, Gladly is on 24 (3%) and Salesforce Embedded Service on 21 (2%). No store we index uses both.
Gladly and Salesforce Embedded Service on the stores we index
Show the data
| Only Gladly | 24 |
|---|---|
| Only Salesforce Embedded Service | 21 |
| Both | 0 |
Gladly
On 24 of 850 stores (3%)
We haven't checked Gladly's features and prices yet.
Salesforce Embedded Service
On 21 of 850 stores (2%)
We haven't checked Salesforce Embedded Service's features and prices yet.
Switches
No stores we index have switched between Gladly and Salesforce Embedded Service yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Gladly | Salesforce Embedded Service |
|---|---|---|
| Shopify | 19 | 5 |
| Salesforce Commerce Cloud | 3 | 12 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Gladly | Salesforce Embedded Service |
|---|---|---|
| Fashion and accessories | 8 | 1 |
| Sports and outdoor | 4 | 3 |
| Tech accessories | 4 | 2 |
| Beauty and skincare | 2 | 3 |
| Home and furniture | 2 | 3 |
| Gifts and stationery | 1 | 3 |
| Health and wellness | 1 | 2 |
| Pets | 2 | 1 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Gladly · All the alternatives to Salesforce Embedded Service
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure