Freshchat vs Kustomer
Freshchat and Kustomer are both customer service and chat tools. Of the 850 stores we index, Kustomer is on 21 (2%) and Freshchat on 5 (1%). No store we index uses both.
Freshchat and Kustomer on the stores we index
Show the data
| Only Freshchat | 5 |
|---|---|
| Only Kustomer | 21 |
| Both | 0 |
Freshchat
On 5 of 850 stores (1%)
We haven't checked Freshchat's features and prices yet.
Kustomer
On 21 of 850 stores (2%)
We haven't checked Kustomer's features and prices yet.
Switches
No stores we index have switched between Freshchat and Kustomer yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Freshchat | Kustomer |
|---|---|---|
| Shopify | 1 | 19 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Freshchat | Kustomer |
|---|---|---|
| Fashion and accessories | 2 | 5 |
| Beauty and skincare | 0 | 5 |
| Food and drink | 0 | 4 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Kustomer
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure