Gorgias vs Sierra
Gorgias and Sierra are both customer service and chat tools. Of the 851 stores we index, Gorgias is on 208 (24%) and Sierra on 5 (1%). No store we index uses both.
Gorgias and Sierra on the stores we index
Show the data
| Only Gorgias | 208 |
|---|---|
| Only Sierra | 5 |
| Both | 0 |
Gorgias
On 208 of 851 stores (24%)
Gorgias is a helpdesk for online stores that puts email, chat, SMS, WhatsApp and social messages in one inbox, with live Shopify order and customer data beside each ticket. An AI Agent answers routine questions and can cancel, discount or upsell inside a conversation.
- One inbox for email, chat, SMS, WhatsApp and social
- Native Shopify order, customer and product lookup in tickets
- Cancel, discount or upsell from within a conversation
- AI Agent follows your tone, policies and SOPs
- AI hands over to human agents with context
- Revenue attribution reporting for support
What it costs
Prices not published on its site · Free trial offered on Starter, Basic and Pro plans; no credit card required on B
From Gorgias's own homepage and features page, checked 1 Nov 2026. Prices change, so check them before you buy.
Sierra
On 5 of 851 stores (1%)
We haven't checked Sierra's features and prices yet.
Switches
No stores we index have switched between Gorgias and Sierra yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Gorgias | Sierra |
|---|---|---|
| Shopify | 207 | 5 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Gorgias | Sierra |
|---|---|---|
| Fashion and accessories | 61 | 3 |
| Beauty and skincare | 48 | 0 |
| Sports and outdoor | 19 | 2 |
| Health and wellness | 15 | 0 |
| Gifts and stationery | 14 | 0 |
| Home and furniture | 14 | 0 |
| Food and drink | 13 | 0 |
| Kids and baby | 13 | 0 |
| Pets | 7 | 0 |
| Tech accessories | 4 | 0 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Gorgias
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure