Ada vs Salesforce Embedded Service
Ada and Salesforce Embedded Service are both customer service and chat tools. Of the 851 stores we index, Salesforce Embedded Service is on 21 (2%) and Ada on 7 (1%). 1 store uses both.
Ada and Salesforce Embedded Service on the stores we index
Show the data
| Only Ada | 6 |
|---|---|
| Only Salesforce Embedded Service | 20 |
| Both | 1 |
Ada
On 7 of 851 stores (1%)
We haven't checked Ada's features and prices yet.
Salesforce Embedded Service
On 21 of 851 stores (2%)
We haven't checked Salesforce Embedded Service's features and prices yet.
Switches
No stores we index have switched between Ada and Salesforce Embedded Service yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Ada | Salesforce Embedded Service |
|---|---|---|
| Salesforce Commerce Cloud | 1 | 12 |
| Shopify | 6 | 5 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Ada | Salesforce Embedded Service |
|---|---|---|
| Beauty and skincare | 2 | 3 |
| Home and furniture | 2 | 3 |
| Gifts and stationery | 0 | 3 |
| Health and wellness | 1 | 2 |
| Kids and baby | 1 | 2 |
| Sports and outdoor | 0 | 3 |
| Tech accessories | 1 | 2 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Salesforce Embedded Service
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure