Intercom vs Zendesk
Intercom and Zendesk are both customer service and chat tools. Of the 1010 stores we index, Zendesk is on 89 (9%) and Intercom on 7 (1%). No store we index uses both.
Intercom and Zendesk on the stores we index
Show the data
| Only Intercom | 7 |
|---|---|
| Only Zendesk | 89 |
| Both | 0 |
Intercom
On 7 of 1010 stores (1%)
We haven't checked Intercom's features and prices yet.
Zendesk
On 89 of 1010 stores (9%)
Zendesk is a customer service platform that pulls email, live chat, phone and social messages into one ticketing system. For a store, that means one place to answer customers, with AI agents, a knowledge base and routing on top. Developers can extend it through APIs, webhooks and an app framework.
- Email and ticketing in one inbox
- Live chat on your website, app or social channels
- Omnichannel routing by agent status, capacity and skills
- AI agents that resolve requests across channels
- Multi-step action flows with prebuilt connectors
- Phone support with toll-free and international numbers
What it costs
The pricing page offers a trial; the startups programme gives a 6-month trial of
- Support Team: $19 month, paid yearly (per agent)
- Suite Team: $55 month, paid yearly (per agent)
- Suite Professional: $115 month, paid yearly (per agent)
- Copilot add-on: $50 month, paid yearly (per agent)
- Contact Center add-on: $83 month, paid yearly (per agent)
From Zendesk's own homepage, pricing page and features page, checked 1 Nov 2026. Prices change, so check them before you buy.
Switches
No stores we index have switched between Intercom and Zendesk yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Intercom | Zendesk |
|---|---|---|
| Shopify | 3 | 48 |
| Adobe Commerce (Magento) | 0 | 13 |
| Salesforce Commerce Cloud | 1 | 5 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Intercom | Zendesk |
|---|---|---|
| Fashion and accessories | 0 | 16 |
| Sports and outdoor | 1 | 13 |
| Beauty and skincare | 0 | 13 |
| Home and furniture | 1 | 11 |
| Gifts and stationery | 0 | 10 |
| Food and drink | 1 | 7 |
| Health and wellness | 2 | 5 |
| Pets | 0 | 7 |
| Tech accessories | 2 | 4 |
| Kids and baby | 0 | 3 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Zendesk
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure