Salesforce Embedded Service vs Sierra
Salesforce Embedded Service and Sierra are both customer service and chat tools. Of the 851 stores we index, Salesforce Embedded Service is on 21 (2%) and Sierra on 5 (1%). No store we index uses both.
Salesforce Embedded Service and Sierra on the stores we index
Show the data
| Only Salesforce Embedded Service | 21 |
|---|---|
| Only Sierra | 5 |
| Both | 0 |
Salesforce Embedded Service
On 21 of 851 stores (2%)
We haven't checked Salesforce Embedded Service's features and prices yet.
Sierra
On 5 of 851 stores (1%)
We haven't checked Sierra's features and prices yet.
Switches
No stores we index have switched between Salesforce Embedded Service and Sierra yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Salesforce Embedded Service | Sierra |
|---|---|---|
| Salesforce Commerce Cloud | 12 | 0 |
| Shopify | 5 | 5 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Salesforce Embedded Service | Sierra |
|---|---|---|
| Sports and outdoor | 3 | 2 |
| Fashion and accessories | 1 | 3 |
| Beauty and skincare | 3 | 0 |
| Gifts and stationery | 3 | 0 |
| Home and furniture | 3 | 0 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Salesforce Embedded Service
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure