Freshchat vs Salesforce Embedded Service
Freshchat and Salesforce Embedded Service are both customer service and chat tools. Of the 851 stores we index, Salesforce Embedded Service is on 21 (2%) and Freshchat on 5 (1%). No store we index uses both.
Freshchat and Salesforce Embedded Service on the stores we index
Show the data
| Only Freshchat | 5 |
|---|---|
| Only Salesforce Embedded Service | 21 |
| Both | 0 |
Freshchat
On 5 of 851 stores (1%)
We haven't checked Freshchat's features and prices yet.
Salesforce Embedded Service
On 21 of 851 stores (2%)
We haven't checked Salesforce Embedded Service's features and prices yet.
Switches
No stores we index have switched between Freshchat and Salesforce Embedded Service yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Freshchat | Salesforce Embedded Service |
|---|---|---|
| Salesforce Commerce Cloud | 0 | 12 |
| Shopify | 1 | 5 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Freshchat | Salesforce Embedded Service |
|---|---|---|
| Gifts and stationery | 1 | 3 |
| Home and furniture | 1 | 3 |
| Beauty and skincare | 0 | 3 |
| Fashion and accessories | 2 | 1 |
| Health and wellness | 1 | 2 |
| Sports and outdoor | 0 | 3 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Salesforce Embedded Service
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure