Intercom vs Salesforce Embedded Service
Intercom and Salesforce Embedded Service are both customer service and chat tools. Of the 1010 stores we index, Salesforce Embedded Service is on 25 (2%) and Intercom on 7 (1%). 1 store uses both.
Intercom and Salesforce Embedded Service on the stores we index
Show the data
| Only Intercom | 6 |
|---|---|
| Only Salesforce Embedded Service | 24 |
| Both | 1 |
Intercom
On 7 of 1010 stores (1%)
We haven't checked Intercom's features and prices yet.
Salesforce Embedded Service
On 25 of 1010 stores (2%)
We haven't checked Salesforce Embedded Service's features and prices yet.
Switches
No stores we index have switched between Intercom and Salesforce Embedded Service yet. We record what each store uses at the end of every month, so switches show here as they happen.
By platform
| Platform | Intercom | Salesforce Embedded Service |
|---|---|---|
| Salesforce Commerce Cloud | 1 | 15 |
| Shopify | 3 | 6 |
Stores using each, where the two have at least 3 between them.
By industry
| Industry | Intercom | Salesforce Embedded Service |
|---|---|---|
| Sports and outdoor | 1 | 4 |
| Tech accessories | 2 | 3 |
| Beauty and skincare | 0 | 4 |
| Health and wellness | 2 | 2 |
| Home and furniture | 1 | 3 |
| Gifts and stationery | 0 | 3 |
Stores using each, where the two have at least 3 between them.
All the alternatives to Salesforce Embedded Service
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure