Customer service and chat in food and drink stores
33 of the 91 food and drink stores we index use a customer service and chat tool we can detect (36%), fewer than across all the stores we index (45%). Gorgias is the most used, on 21 stores, then Zendesk on 6.
Customer service and chat tools in food and drink stores
Show the data
| Gorgias | 23% |
|---|---|
| Zendesk | 7% |
| Kustomer | 4% |
| Intercom | 1% |
| LiveChat | 1% |
| Richpanel | 1% |
The split among customer service and chat tools found
Show the data
| Gorgias | 61% |
|---|---|
| Zendesk | 18% |
| Kustomer | 12% |
| Other | 9% |
33 of 91 food and drink stores (36%) use a customer service and chat tool we detect, against 45% of all 1003 stores we index. Found in each store’s public pages, so the real numbers may be higher. How we measure
Every tool
- Gorgias on 21 stores (23%)
- Zendesk on 6 stores (7%)
- Kustomer on 4 stores (4%)
- Intercom on 1 store (1%)
- LiveChat on 1 store (1%)
- Richpanel on 1 store (1%)
The stores (33)
- Bokksu Gorgias
- Bones Coffee Gorgias
- Brightland Gorgias
- Burlap & Barrel Gorgias
- Chamberlain Coffee Gorgias
- Cometeer Kustomer
- Counter Culture Gorgias
- Death Wish Coffee Gorgias
- Diaspora Co. Gorgias
- Feastables Kustomer
- Fly By Jing Gorgias
- Four Sigmatic Gorgias
- Gousto Zendesk
- Grenade Zendesk
- Hu Kitchen Gorgias
- Huel Intercom
- Jeni's Gorgias
- JING Zendesk
- Lindt LiveChat, Zendesk
- Liquid I.V. Zendesk
- Lyre's Gorgias
- Milk Bar Kustomer
- Misfits Market Kustomer
- MUD\WTR Richpanel
- OLIPOP Gorgias
- Onyx Coffee Lab Gorgias
- Origin Coffee Gorgias
- Partake Gorgias
- Quitoque Zendesk
- Rishi Tea Gorgias
- Salt & Straw Gorgias
- Sightglass Gorgias
- Trade Coffee Gorgias