Customer service and chat in gifts and stationery stores
33 of the 71 gifts and stationery stores we index use a customer service and chat tool we can detect (46%), fewer than across all the stores we index (47%). Gorgias is the most used, on 15 stores, then Zendesk on 10.
Customer service and chat tools in gifts and stationery stores
Show the data
| Gorgias | 21% |
|---|---|
| Zendesk | 14% |
| Salesforce Embedded Service | 4% |
| DigitalGenius | 1% |
| Freshchat | 1% |
| Gladly | 1% |
| Kustomer | 1% |
| LiveChat | 1% |
The split among customer service and chat tools found
Show the data
| Gorgias | 42% |
|---|---|
| Zendesk | 29% |
| Salesforce Embedded Service | 9% |
| Other | 20% |
33 of 71 gifts and stationery stores (46%) use a customer service and chat tool we detect, against 47% of all 1010 stores we index. Found in each store’s public pages, so the real numbers may be higher. How we measure
Every tool
- Gorgias on 15 stores (21%)
- Zendesk on 10 stores (14%)
- Salesforce Embedded Service on 3 stores (4%)
- DigitalGenius on 1 store (1%)
- Freshchat on 1 store (1%)
- Gladly on 1 store (1%)
- Kustomer on 1 store (1%)
- LiveChat on 1 store (1%)
- Richpanel on 1 store (1%)
- Tidio on 1 store (1%)
The stores (33)
- Archer & Olive Gorgias
- Arena Flowers Gorgias
- ban.do LiveChat
- Bloom & Wild DigitalGenius, Zendesk
- Brooklyn Candle Studio Gorgias
- Capri Blue Gorgias
- Card Factory Salesforce Embedded Service
- Chronicle Books Gorgias
- FLOWERBX Zendesk
- Framebridge Gladly
- Goulet Pens Gorgias
- Hallmark Salesforce Embedded Service
- Interflora Zendesk
- Keap Gorgias
- LAFCO Zendesk
- Leuchtturm1917 Gorgias
- Mixbook Kustomer
- NEST New York Gorgias
- Not Another Bill Gorgias
- Not On The High Street Zendesk
- Otherland Gorgias
- Paddywax Richpanel
- Paper Source Zendesk
- Papier Zendesk
- Pen Heaven Zendesk
- Smiggle Zendesk
- Studio Oh! Gorgias
- Talking Tables Tidio
- The Paper Mill Store Freshchat, Zendesk
- UrbanStems Gorgias
- Venus et Fleur Gorgias
- Voluspa Gorgias
- Yankee Candle Salesforce Embedded Service