Customer service and chat in health and wellness stores
37 of the 70 health and wellness stores we index use a customer service and chat tool we can detect (53%), more than across all the stores we index (47%). Gorgias is the most used, on 20 stores, then Zendesk on 5.
Customer service and chat tools in health and wellness stores
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| Gorgias | 29% |
|---|---|
| Zendesk | 7% |
| Richpanel | 6% |
| Intercom | 3% |
| Salesforce Embedded Service | 3% |
| Ada | 1% |
| Freshchat | 1% |
| Gladly | 1% |
The split among customer service and chat tools found
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| Gorgias | 51% |
|---|---|
| Zendesk | 13% |
| Richpanel | 10% |
| Other | 26% |
37 of 70 health and wellness stores (53%) use a customer service and chat tool we detect, against 47% of all 1010 stores we index. Found in each store’s public pages, so the real numbers may be higher. How we measure
Every tool
- Gorgias on 20 stores (29%)
- Zendesk on 5 stores (7%)
- Richpanel on 4 stores (6%)
- Intercom on 2 stores (3%)
- Salesforce Embedded Service on 2 stores (3%)
- Ada on 1 store (1%)
- Freshchat on 1 store (1%)
- Gladly on 1 store (1%)
- Kustomer on 1 store (1%)
- Re:amaze on 1 store (1%)
- Tidio on 1 store (1%)
The stores (37)
- Arrae Gorgias
- Beam Gorgias, Richpanel
- Bite Gorgias
- Bodybuilding.com Gorgias
- Boka Zendesk
- BURST Gorgias
- Flex Gorgias
- Form Richpanel
- GHOST Gorgias
- Grüns Gladly
- Hairburst Gorgias
- Heights Gorgias
- HUM Nutrition Tidio
- Hydrant Gorgias
- Ka'Chava Zendesk
- Knix Ada
- Kroma Wellness Gorgias
- Loftie Gorgias
- Love Wellness Gorgias
- Manta Sleep Richpanel
- Modibodi Gorgias
- Moon Juice Re:amaze
- Needed Gorgias
- OLLY Zendesk
- Optimum Nutrition Freshchat
- Quip Gorgias, Zendesk
- RAW Nutrition Gorgias
- Sleepme Zendesk
- Symprove Gorgias
- Thinx Richpanel
- Thorne Salesforce Embedded Service
- Thriva Intercom
- Transparent Labs Kustomer
- Vital Proteins Salesforce Embedded Service
- Wild Nutrition Gorgias
- Womaness Gorgias
- ZOE Intercom