Alternatives to DigitalGenius
12 other customer service and chat tools are on the stores we index. Gorgias is the most used, on 208 of 851 stores (24%), then Zendesk on 69. DigitalGenius itself is on 11 (1%).
DigitalGenius and its alternatives
Show the data
| DigitalGenius (this tool) | 1% |
|---|---|
| Gorgias | 24% |
| Zendesk | 8% |
| Gladly | 3% |
| Salesforce Embedded Service | 2% |
| Kustomer | 2% |
| Richpanel | 1% |
| Ada | 1% |
Every alternative
| Tool | Stores | Also use DigitalGenius | Compare |
|---|---|---|---|
| Gorgias | 208 (24%) | 0 | Compare |
| Zendesk | 69 (8%) | 1 | Compare |
| Gladly | 24 (3%) | 0 | Compare |
| Salesforce Embedded Service | 21 (2%) | 0 | Compare |
| Kustomer | 20 (2%) | 0 | |
| Richpanel | 12 (1%) | 0 | |
| Ada | 7 (1%) | 0 | |
| Freshchat | 5 (1%) | 0 | |
| Sierra | 5 (1%) | 0 | |
| Intercom | 4 (under 1%) | 0 | |
| LiveChat | 4 (under 1%) | 0 | |
| Tidio | 3 (under 1%) | 0 |
Switches
No stores we index have switched between DigitalGenius and another customer service and chat tool yet. We record what each store uses at the end of every month, so switches show here as they happen.
By industry
Where DigitalGenius is on at least 5 stores, the most used alternative there.
- Fashion and accessories: DigitalGenius on 7 of 190; Gorgias on 61 · see the whole industry
Of the stores we index, not the whole market, and not a ranking of which tool is better. Found in each store’s public pages, so the real numbers may be higher. How we measure